I’m submitting formal feedback regarding our recent attempt to engage with your team. The experience fell well below basic expectations for professionalism and operational readiness.

Summary of Issues

No clear contact path: Your website/LinkedIn do not provide a direct vendor intake or support contact. We were forced to locate a contact via LinkedIn (Jenny Blake), which is not a reliable or secure channel for time-sensitive submissions.

Repeated, unnecessary resubmissions: Over ~two months, we were asked multiple times to resend the same submission link that had already been provided—each time with confirmations and timestamps on our side.

Extended gaps in communication: We experienced weeks with no response, followed by requests that ignored prior correspondence and deliverables.

Pushback on NDA: We were asked why an NDA was required. For clarity, executing an NDA is our standard legal process to protect both parties and our proprietary materials; challenging that basic safeguard was inappropriate and slowed progress.

Unhelpful point of contact: The guidance we received did not move the process forward or acknowledge prior details, creating rework and unnecessary friction.

Impact

Significant time and internal cost spent duplicating work and chasing basic acknowledgments.

Erosion of confidence in your operational process and readiness to handle partners.

Missed opportunity: given our company’s size and industry footprint, a partnership could have elevated your brand—this experience made that untenable.

Requested Improvements

Single, accountable POC for vendor intake, with a monitored inbox.

Service-level expectations:

Acknowledgment of receipt within 1 business day

Substantive response or next steps within 3–5 business days

Secure intake portal (or documented protocol) that preserves version history and prevents repeated “please resend” loops.

Clear legal process: Acceptance of counterpart NDAs or a defined legal escalation path with turnaround times.

Checklist + status tracking: A simple checklist of required items and a status tracker (received / in review / decision) visible to both parties.

Escalation path: Names/emails of the operational or BD lead for timely issue resolution.

Training & QA: Ensure frontline contacts understand basic vendor workflows and legal/compliance norms.

Next Steps

We are not moving forward at this time. If leadership would like to discuss these concerns and outline a corrected process, a senior operations/BD contact may reach out. We can share the email chain and submission timestamps upon request.

This is submitted in the spirit of constructive improvement. The process we experienced was not acceptable for a company of our scale, and we hope these recommendations help prevent similar issues for future partners.

Regards